Leanne Robertson from Spicers Retreats

“So much time has been saved and we have much more visibility of our costs. It's really intuitive and makes things a lot easier."

About
Leanne Robertson from Spicers Retreats

Spicers Retreats is a hospitality business that provides 8 luxury retreats across Queensland and New South Wales, Australia. They provide relaxed, unique and inspiring experiences for guests looking for more than just a room.

City
Brisbane
Industry
Hospitality

Company overview

Spicers Retreats is a hospitality business that provides 8 luxury retreats across Queensland and New South Wales, Australia. They provide relaxed, unique and inspiring experiences for guests looking for more than just a room. Employing 250 rostered staff, Spicers Retreats were looking for a payroll solution that also handled rostering and timesheets, and made calculating shift costs easy.

Challenges

Spicers’ finance team were struggling with managing multiple systems and duplicating data across rotas, timesheets, payroll and their accounting system. This was very time consuming and increased the risk of human error. Spending 8 hours each fortnight, Spicers needed to find a more cost effective and time efficient solution.  

Manual collection and importing of timesheets would mean deadlines often weren’t met or data was missed, and a lot of time was spent by the payroll managers chasing employees. The team would have to depend on staff to have their timesheets ready and import them manually, but they would often be handed in late or missed which caused issues. Spicers’ previous system also produced a lot of errors when attempting to calculate the complex hospitality award they pay to which posed a risk of underpaying staff. 

How KeyPay helped

All-in-one

Consolidating systems was a key priority for Spicers. They previously spent a full day using multiple systems but with KeyPay they got this down to 2 hours each fortnight.

“We now have rostering, timesheets and payroll all-in-one, and it has really saved a lot of time for us”.

Empowering employees in the cloud

Our employee portal allows employees to manage and update their own information online or on their mobile, meaning no more employee requests. The Clock-Me-In time and attendance app was a real bonus for Spicers, generating timesheets for staff and doing all the shift calculations which solved the issues they were having with chasing timesheets. “A couple of hours per week have been saved on tracking and managing our teams”

Automated rota costing

We automate the interpretation of complex Australian pay conditions and eliminate manual work associated with shift calculations. “The system has been so accurate with calculating our rota costs. We trust them completely”, said Leanne.

Results summary

  • 1 day reduced to 2 hours spent on payroll each fortnight
  • 2 hours a week saved on workforce management

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