“We found KeyPay as the forerunner of digital transformation in payroll. There are no other software programs I've come across that offer the whole service that you get from KeyPay.”
Coates Business Services Ltd is an accountancy practice and payroll bureau for individuals and companies across a variety of industries.
With around 350 clients across multiple industries and at least five or six new payroll clients onboarded every month, Coates Business Services’ priority is to streamline efficiencies and save time and costs in across all aspects of the pay run. We asked Matthew Coates, Owner & Director his experience with selecting payroll software and how KeyPay has improved his business’s processes and made it easier to provide an efficient service for clients.
Prior to using KeyPay, Matthew was using payroll software that was full of errors and glitches. “We felt let down in terms of the value for money and the amount of time that was wasted on staff resources. We spent more time on the technical support line to them, than was spent processing payrolls,” he says.
Matthew was looking for something that was a cloud payroll version for bureau that was scalable, efficient, and user-friendly. “Whether it’s payroll bookkeeping or accountancy, you need the right software in place to be able to deliver the quality service that you want. We recognised that our previous payroll software was falling behind the times in terms of moving to the cloud and digitalisation of payroll and automation,” he shares.
Matthew spent a long time searching and almost gave up until he found KeyPay. They were impressed with what they've seen, so the decision to switch to KeyPay happened quickly. “We found KeyPay as the forerunner of digital transformation in payroll. There are no other software programs I've come across that offer the whole service that you get from KeyPay,” Matthew shares.
Matthew highlights KeyPay features that bring the most value:
“Having KeyPay in the cloud makes it so easy to process payroll data anywhere in the world if we wanted to. This has really transformed the way we deliver our service,” expresses Matthew. “If you're the kind of practice that's providing that extra level of customer support and service, you can't do it without the right tools behind you. You shouldn’t be concerned about the lack of control with cloud payroll software because of the automation, you can set the exceptions that will stop that payroll - you're still in control.”
With a rocky experience with prior payroll software providers, it was important for Matthew to feel supported from the start.
Matthew says, “KeyPay is really good at listening to customers. We continue to keep things on a wish list and KeyPay takes those recommendations on board. You have confidence that you've been listened to and we see developments all the time.”
Coates Business Services has grown quite significantly since building a relationship with KeyPay in 2020. “We have had some natural growth, but as a direct result of being with KeyPay, it’s helped to grow our client base by 25%. KeyPay has always been supportive of what we do and is happy to put us forward to others. They help us to grow and that's a really important factor for us when we work together,” Matthew shares.
“KeyPay has saved a phenomenal amount of workload for us with automated payroll and approvals. We’ve saved so much manpower, time, and staff resources by moving over to KeyPay. A payroll that should have taken 15 minutes which might be a standard payroll could have ended up taking over an hour on previous systems. Now it takes no time,” Matthew praises.
With KeyPay, Coates Business Services can confidently report that they are saving 100% of the time in payroll per job due to automation and using software in the cloud.
We asked Matthew to provide advice to accounting practices and payroll bureaus when looking for a cloud payroll solution. He says “Firstly, you can have confidence that KeyPay works and has passed all HMRC tests to be an accredited payroll software package. Secondly, you will make your life so much easier and save time on the service that you're delivering with KeyPay's automation, API links, and syncing with pension schemes. Lastly, they listen, they take on board, and they develop and improve constantly.”
Matthew expresses the investment in KeyPay was 100% worthwhile and looks forward to KeyPay’s new features that he expects will further improve efficiencies for their services to clients.