Support

Need help with KeyPay? Our support articles will guide you through all of our features. If you can’t find what you need, our support team is available via email from Monday to Friday between 8am to 6pm (London time) to offer a helping hand*.

*Our team aims to provide advice for you to best utilise our features. If further assessment determines a need for comprehensive implementation assistance that falls outside of the Standard and Plus subscription, our team will assist you to find the best way forward. 

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Build roster in a flash - Keypay

Getting KeyPay set up

Our setup workflow is here to help with every step involved in finalising your very first pay run regardless if your payroll scenario is straightforward or complex.

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The basics

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The foundations you’ll need to have in place to begin setting up a pay run.

1.   Business: BACS settings
2.  PensionSync settings
3.  HMRC settings
4.  Configure payslip template
5.  Add employees
     •  
Import employees

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The next level

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Upon completing the basics, this section guides you on what you’ll need to configure within KeyPay to meet your payroll needs.

1.   Set up additional pay categories
2.  Set up additional deduction categories
3.  Set up expense categories
4.  Set up additional leave categories
5.  Set up locations
6.  Connect to journal service/chart of accounts
     •  Mapping GL accounts
7.  Set up admin/restricted access users

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Employee access

All you need to know about making giving employees access to KeyPay functions and features.

1.   Employee portal settings
2.  Timesheet configuration
3.  Create rosters
4.  Clock Me In

After everything above has been completed, you’ll be able to begin finalising your pay runs:

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Pay runs

To successfully complete your pay run, ensure that you’re all set up in these areas:

1.  Enter employee’s YTD balances
2.  
Create pay run
3.  
Finalise pay run
4.  
Generate reports

Ready to revolutionise your payroll?

Get set up

Our support team

*12 month stats as at December 2020 including weekends and evenings

KeyPay support stats 2020

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